Posted on 19/06/23 by Rob Lucas

What is a discovery call?

… And why you shouldn’t miss it!

Hine Labels is a company that specialises in the production of high-quality labels and packaging for a variety of industries. So we believe that a discovery call is an essential step in collaborating with our customers because it allows us to understand their unique needs and goals! We’re not looking for where we can make a fast sale.

Let’s dive deeper into why Hine Labels wants to do a discovery meeting call with you 🫵

Understand Customer Needs

It’s a time for Hine Labels to listen. At Hine Labels, we understand that every customer is unique, and each has specific requirements and goals for their label and packaging needs. By conducting a discovery call, we can learn about you and your business (we’re nosey!), what you are looking for, and how we can best serve your needs. By understanding these needs, we can then customise our offerings to meet or exceed your expectations.

Identify Pain Points

During a discovery call, we can help identify pain points that you may be experiencing with your current label and packaging. Do you even still recognise pain if you’ve grown accustomed to it? These pain points could be related to product quality, design, pricing, or delivery times, among other factors. By identifying these pain points, we can offer solutions that will resolve them, while also continuing the things which have been a success for you.

Provide Customised Solutions

At Hine Labels, we don’t believe in a one-size-fits-all approach, which is why we strive to understand our customers’ unique needs during the discovery call. We can then tailor our label and packaging solutions to meet those needs, providing the best possible value for our customers.

Build Trust

Trust is the foundation of any successful business relationship. By taking the time to get to know you during the discovery process, we can build a rapport that fosters trust and establishes long-term relationships. As a result, you feel more comfortable doing business with us and vice versa.


At Hine Labels, we believe discovery is an essential step in the business relationship process as it allows us to connect with our customers, understand their unique needs and goals, and offer customised solutions that meet or exceed expectations. By conducting a discovery call or meeting, we can build trust and establish long-term relationships that benefit both our customers and our business.

If you’re interested in learning more about our label and packaging solutions, please don’t hesitate to schedule a discovery call.

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